Privacy, Cookies & Marketing Policy
Last updated: 10/11/2025
Introduction
KinWell Pharmacy (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and in line with UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
This policy explains how we collect, use, store, and share your information, how cookies work on our website, and what you are agreeing to when you opt into marketing communications.
Who are we
KinWell Pharmacy
1 High St, Nairn, IV12 4AG
Email: nairn@kinwellpharmacy.co.uk
Phone: 01667 457805
Data Protection Lead: Hasan Mian
We act as a Data Controller when handling your personal information.
We are registered with the Information Commissioner’s Office (ICO).
Information we collect
A. Personal Information
Full name, email address, phone number, postal address, date of birth (where required).
B. Health Information (Special Category Data)
Collected only when needed for healthcare services: medical history, medication details, symptoms, consultation notes, prescriptions.
C. Booking & Service Information
Appointment details, service type, payment details (if applicable).
D. Website & Technical Data
IP address, device/browser data, cookie information, pages visited.
E. Marketing Preferences
Your opt-in/opt-out status and preferred communication channels.
How we use your information
A. To provide pharmacy and healthcare services
Dispensing prescriptions, clinical consultations, health assessments, appointment-related communication.
Lawful basis: Contract, Vital Interests, Legal Obligation, Legitimate Interests.
B. To manage bookings and appointments
Booking confirmations, reminders, service updates.
Lawful basis: Contract.
C. To send marketing communications (only with consent)
If you opt in, we may send promotions, service updates, pharmacy news, and health content via email and/or SMS.
Lawful basis: Consent.
D. To improve our website and performance
Analytics and usage measurement (only if you consent to analytics cookies).
Lawful basis: Consent.
How we share your data
We may share data with NHS systems, KinWell pharmacists and staff, booking/communication providers, IT/security tools, and regulatory bodies such as the GPhC and ICO if required.
We never sell your data.
How long we keep your data
Clinical records: minimum 8 years (legal requirement).
Marketing preferences: until you withdraw consent.
Booking information: up to 24 months.
Analytics cookie data: typically 12–26 months.
Your rights
You may request access, correction, deletion (where applicable), withdraw consent, restrict processing, object to processing, or file a complaint with the ICO.
Contact: nairn@kinwellpharmacy.co.uk
Marketing Consent
When you agree to receive “KinWell offers & updates (email/SMS)”, you consent to receiving promotions, health advice, service updates, and news via email and/or text message.
You will only receive marketing if you opt in.
How to withdraw consent
You can opt out any time by unsubscribing in an email, replying STOP to an SMS, or contacting us at nairn@kinwellpharmacy.co.uk
How we store consent
We securely record when, how, and what you agreed to, along with your communication preferences.
We never add you to marketing lists unless you have opted in.
Cookies Policy
Our website uses cookies to operate effectively and improve user experience.
A. What are cookies?
Cookies are small files stored on your device to remember preferences and help us understand website activity.
B. Types of cookies we use
1. Essential Cookies
Required for core features such as security, booking appointments, and forms. Cannot be disabled.
2. Analytics Cookies (optional)
Used only if you opt in. Includes tools like Google Analytics to understand page views and performance.
3. Marketing Cookies (optional)
Includes advertising and remarketing tools (e.g., Meta Pixel). Used only if you explicitly consent.
C. Cookie consent
You will see a cookie banner that allows you to accept all cookies, reject non-essential cookies, or manage preferences.
D. Managing cookies
You can disable cookies in your browser settings, but essential features may break.
How we protect your information
We use encryption, secure systems, NHS-compliant software, firewalls, restricted access, and regular security audits to protect your data.
Contact us
If you have questions about this policy or your data:
KinWell Pharmacy
Email: nairn@kinwellpharmacy.co.uk
Phone: 01667 457805
Address: 1 High St, Nairn, IV12 4AG
Changes to this policy
We may update this policy from time to time. The “Last updated” date will always show when the latest changes were made.